Plain terms, no surprises.

Denarii Studio (“we”, “us”) provides real estate photography, drone imagery, video, floor plans and related media in and around Brisbane, Queensland.

These terms apply to every booking made through our website, agent portal, email or phone. By creating an agent account, making a booking or approving a gallery you agree to them. The person who books is responsible for the booking, including where they book on behalf of an agency, vendor or other party.

A booking is confirmed when you receive our confirmation email. Prices are as shown at the time of booking, inclusive of GST, and include travel within the zone shown for the address. Addresses outside our service zones are quoted separately.

Package photo counts are the number of finished images delivered. Additional images, add-ons and weekend shoots are priced as shown. We may decline or reschedule a booking where it cannot be completed safely or lawfully.

Free changes. You can move or cancel a booking at no charge up to 24 hours before the scheduled start, either from your agent portal or by contacting us.

Late cancellation. A cancellation inside 24 hours of the start, or a booking we cannot complete because the property is not accessible or ready at the agreed time (no keys, no access, tenants declining entry, the vendor not present when required), is charged a late-cancellation fee of 50% of the booking value. The fee is invoiced for that booking on the day it is cancelled and is payable on the same 14-day terms as any other invoice. It does not depend on any future booking.

Rescheduling. Moving a booking is free at any time, including inside the 24-hour window. However, if a booking is moved inside the window and the rescheduled booking is later cancelled, the late-cancellation fee that would have applied at the time of the move (50% of the booking) is charged, regardless of how much notice is given for the cancellation. Rescheduling cannot be used to avoid the fee.

Weather. If we decide conditions will not produce the exterior or drone images you booked, we will reschedule the whole shoot or, at your option, shoot interiors and return for exteriors at no extra charge. Weather rescheduling initiated by us is never charged.

Rescheduling by us. If we cannot attend a confirmed booking for reasons within our control, our missed-shoot rule applies: that shoot is free. See Our promise below.

You are responsible for access to the property at the booked time and for the property being presented for photography. Our pre-shoot checklist sets out what to prepare. We photograph the property as we find it; we may tidy small items but do not move furniture, clean, or style rooms.

Package times are approximate. We may leave once the booked scope is captured, and may not be able to extend a shoot if the property is not ready on arrival.

Drone photography and video are flown by a certified operator under CASA rules. Airspace restrictions, weather, obstacles or nearby people may prevent or limit a flight on the day. If a drone add-on cannot be delivered we refund or credit that add-on.

We aim to deliver within 24 hours of the shoot. Your gallery is first delivered as proofs, watermarked and not downloadable. Review them, then either request changes or approve.

Approving the gallery confirms you are satisfied with the work, unlocks full-resolution downloads, and triggers invoicing. One round of minor changes (swaps, small retouching, colour tweaks) is free within 7 days of delivery. Re-shoots, additional images or changes beyond that scope are quoted.

Approval, downloading or publishing any image is treated as acceptance of the delivered work.

If you are not happy with a delivered gallery, tell us before approving it. We will fix what we can, and if we cannot make it right, you do not pay for that shoot. This promise applies to the quality of our work; it does not cover matters outside our control such as property presentation, weather, or access.

If we miss a confirmed booking, arrive more than 30 minutes late without warning, or cannot complete a shoot for reasons within our control, that shoot is free and we re-book at your first choice of time.

Approved shoots are invoiced weekly, on Fridays, with one invoice per agency covering everything approved that week. Late-cancellation fees are invoiced on the day of cancellation. Invoices are due 14 days from the invoice date, by bank transfer or PayID using the details on the invoice.

Invoices are issued to the booking agent and, where applicable, their agency, who are jointly responsible for payment. If an invoice is overdue we may pause new bookings and withhold further deliveries until it is paid, and may recover reasonable costs of collection.

We own the copyright in all photographs, video, floor plans and other media we create. On payment, you receive a non-exclusive licence to use the delivered media to market and sell or lease the specific property photographed, on any platform, and to promote your agency and yourself in connection with that listing.

The licence does not include transferring the media to another agency for the same property, use for a different property, resale, or use by third parties (including builders, developers, stylists, or the property owner) without our written consent, which we will not unreasonably withhold and may charge for. We may use the media in our own portfolio and marketing unless you ask us not to for a particular property.

Where you supply a logo or watermark, you confirm you have the right to use it and grant us permission to apply it to your deliverables.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. To the extent permitted by law, our total liability for any claim relating to a booking is limited to the amount paid for that booking, and we are not liable for indirect or consequential loss, including lost sales or commissions.

We take reasonable care on site but are not responsible for the condition of the property, and you are responsible for the safety of the premises and anyone present during the shoot.

We may update these terms from time to time. The version in force when you make a booking applies to that booking. Questions: contact@denariistudio.com.au or 0438 455 230.

See also our privacy policy.